Versand

Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Monday is our regular pick-up so this means that every order received before Sunday 16:00 will be shipped the following Monday. This sadly also means that if you order Tuesday/Wednesday and so on, it’ll get shipped the following Monday.

Shipping rates

We have flat-set shipping rates to various parts of the world. Please not that if you choose untracked, we cannot know the estimated delivery time. All of these will be communicated at your Cart and Checkout pages.

In-store pickup

This is not available with us as we are an online-only shop. In the most extreme case this can however be an option, only after direct communication FROM us.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number (if you chose WITH tracking) and other info which you can use to check its status. Please allow 48 hours for the tracking information to become available. 

In case of tracked shipment: if you haven’t received your order within 21 days of receiving your shipping confirmation email, please contact us at shop@tinywatercolorart.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

All this information is available at our Refund and Returns Policy page.