Shipping Process
Once you've placed your order, I will will spring into action. I aim to process all orders within 5 business days (excluding weekends and holidays). You'll receive a confirmation email to let you know that we've received your order and are getting it ready to ship.
Shipping Rates
Shipping cost?Just add products to your cart and use the shipping calculator to see the shipping price on our Cart and Checkout pages.
Free shipping is automatically selected for orders:
- EU Free Shipping: on all orders over €50
- Canada, Australia, New-Zealand, Japan: Free shipping over €90
All orders are shipped within Europe (Belgium), with taxes included and no hidden fees.
For shipments outside the EU, import duties and taxes may apply depending on your country.
Packaging
Your order is carefully packed, watercolor pans are wrapped in a label made of hand-painted Arches paper, with pigment properties detailed on the sides. The label includes an anti-stick section to prevent the paint from adhering to it or the packaging.
In-store Pickup (or Not)
As much as we'd love to have you visit our shop, we're an online-only store. So, unfortunately, in-store pickup isn't an option. But hey, never say never! In the most extreme case, if you really, really, really want to pick up your order in person, reach out to us directly, and we'll see what we can do. We love surprises!
Tracking Your Order
We want you to be as excited as a kid in a candy store when your order is on its way. That's why we'll send you an email notification once your order has shipped. This email will include a tracking number and other details for you to keep an eye on your package. Please allow 48 hours for the tracking information to become available.
If it's been 21 days since you received your shipping confirmation email without receiving your order, don't panic! Just drop us a line at shop@tinywatercolorart.com with your name and order number, and we'll dive into the situation for you.
Need a Splash of Help?
If you have any questions, concerns, or just want to chat about your latest masterpiece, we're here for you! Reach out to us at shop@tinywatercolorart.com. We're always ready to make a splash and assist you in any way we can.
So, get ready to make a splash with your watercolor art and let us handle the shipping. We'll make sure your order arrives safely and in style. Happy painting!